Dg10 Privacy Policy — Malaysian User Data Protection
Your privacy is dg10's top priority. This policy clearly sets out what information we collect, how it is used, how it is kept secure, and what rights you have as a user of our platform in Malaysia.
This Privacy Policy is effective from 1 January 2026. Continued use of the dg10 platform after this date constitutes your agreement to this updated policy.
1. Information We Collect
Dg10 collects various types of information when you register, log in, or use our platform services. All data collection is aimed at providing you with a better, safer, and more relevant experience as a user in Malaysia.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and identification details required for account verification. This information is used to verify your identity and ensure the security of your dg10 account.
Device & Browser Information
Our system automatically logs technical information such as device type, operating system, browser version, IP address, time zone, and screen resolution. This data helps us optimise dg10 platform performance across different devices — particularly mobile phones, which are the primary platform for our Malaysian users.
Payment Information in MYR
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect the necessary transaction information via local payment methods such as FPX and Touch 'n Go eWallet. Full bank account numbers are not stored directly by dg10 — payment processing is handled by approved payment service providers operating to high security standards.
Cookies & Usage Data
Our platform uses cookies and similar tracking technologies to record usage patterns, pages visited, session duration, and in-platform interactions. This usage data allows us to better understand user needs and continuously improve the platform experience.
2. How We Use Your Information
The information we collect is used exclusively for dg10 platform operations and service improvements for Malaysian users. We do not sell or rent your personal data to any third party for marketing purposes.
Your information is used for the following purposes:
- Processing account registration and verifying user identity
- Securely processing MYR deposit and withdrawal transactions
- Providing effective customer support in Bahasa Malaysia
- Sending important notices relating to your account, security, and platform changes
- Detecting and preventing fraudulent activity or platform abuse
- Fulfilling legal compliance obligations applicable in Malaysia
- Continuously improving the functionality, performance, and usability of the dg10 platform
Where you have given consent, we may send you promotional information about platform offers. You may withdraw this consent at any time by contacting us at [email protected].
3. Cookies & Tracking Technologies
Types of Cookies Used
The dg10 platform uses several categories of cookies to ensure optimal functionality. Session cookies are required to maintain your login state while you use the platform. Preference cookies store your chosen language and display settings. Analytics cookies help us understand how users interact with the platform without identifying individuals personally.
Managing Cookie Settings
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality — particularly the login feature and personal settings. For the best experience on dg10, we recommend allowing session cookies and essential functional cookies.
Platform Activity Tracking
We record in-platform activity such as games played, markets visited, and session duration. This data is used solely for security purposes, fraud detection, and product improvement. No behavioural profiles are built for the purpose of selling to third parties.
4. Data Storage, Security & Third-Party Sharing
How Your Data Is Stored
All dg10 user personal data is stored on SSL-encrypted servers. Access to the user database is restricted to authorised personnel only, with strict access control systems enforced at every level of operations.
Your personal information is retained for as long as your account remains active. Upon account closure, data will be kept for a defined period in accordance with legal requirements before being securely deleted. The minimum retention period is six (6) months after account closure for financial record-keeping and compliance purposes.
Third-Party Data Sharing
Dg10 does not sell or share users' personal data with third parties for marketing purposes. Data sharing is limited strictly to the following situations: approved payment service providers (for processing MYR transactions), legal authorities or regulatory bodies where required by Malaysian law, and technical service providers supporting our platform operations under strict confidentiality agreements.
Cross-Border Data Transfers
Where data must be processed outside Malaysia for technical operational requirements, we ensure that equivalent protections consistent with applicable Malaysian standards are maintained. Users will be notified of any material changes to these data transfer practices.
5. Your Rights as a User & How to Contact Us
Right of Access & Correction
You have the right to request a copy of the personal data we hold about you at any time. If any information is inaccurate or out of date, you may request a correction by contacting the dg10 support team. We are committed to processing correction requests within seven (7) working days.
Right to Data Deletion
You may request deletion of your personal data by closing your account and submitting a written request to us. Please note that certain data may need to be retained for a specified period to fulfil legal and financial obligations, including MYR transaction records required for financial reporting purposes.
Privacy Policy Changes
Dg10 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of material changes via their registered email or a prominent notice on the platform. Continued use of the platform following such notice constitutes acceptance of the updated policy.
Contact Us About Privacy
For any enquiries, data access requests, or privacy concerns regarding your dg10 platform account, please reach our team by email at [email protected]. We aim to respond within three (3) to five (5) business days. For general enquiries, you may also refer to our FAQ us.
Your Privacy Is Safe at dg10
Knowing how we protect your data means you can use the dg10 platform with complete confidence. Create an account today or log in to enjoy the best online entertainment experience for users in Malaysia.